Troubleshooting

Smartsuit Pro firmware update fails
Quick Navigation Considerations Unknown Error: Status Code 0010 Considerations When failing to upgrade the firmware, please try the following: ...
Fri, 13 Mar, 2020 at 10:40 AM
Wifi settings fail to apply to Smartsuit Pro
Quick Navigation Considerations Unknown Error: Status Code FF9C Unknown Error: Status Code 0010 Considerations Make sure you are using the late...
Fri, 13 Mar, 2020 at 10:40 AM
Smartsuit Pro hub wifi hotspot fails to connect
If you fail to connect your Smartsuit Pro through the HUB Wifi hotspot, please verify the following: Ensure that you have disabled any firewalls o...
Tue, 18 Feb, 2020 at 3:46 PM
Some or all of the sensors on the Smartsuit Pro do not work
You managed to connect the Smartsuit Pro in Rokoko Studio, but you notice that some, or all of the sensors of your Smartsuit Pro don't work. Quick ...
Tue, 10 Mar, 2020 at 8:50 AM
Smartsuit Pro is missing an ID
In some situations the Hub ID of the Smartsuit Pr may be erased or not set correctly. This doesn't affect the performance of the suit or the c...
Tue, 18 Feb, 2020 at 3:52 PM
Smartsuit Pro is not appearing in Rokoko Studio
Quick Navigation Why is my Smartsuit Pro not being detected in Rokoko Studio? Why can't I see an active Smartsuit Pro in Rokoko Studio after successf...
Mon, 16 Mar, 2020 at 10:18 AM
How to replace a Smartsuit Pro cable with the Rokoko Repair Kit
Here is a step by step for using the 3D-printed mounted tool: If further assistance is required please raise a support ticket wit...
Wed, 4 Mar, 2020 at 1:02 PM
What do the Smartsuit Pro Hub and Sensor colours mean?
Quick Navigation Summary Smartsuit Pro Sensor colours Smartsuit Pro Hub colours Summary The Smartsuit Pro is a powerful piece of kit but what d...
Fri, 13 Mar, 2020 at 2:37 PM