Create ticket
Welcome
Login  Sign up
The Cinema 4D Plugin for Studio has landed!

Say hello to our new Cinema 4D plugin. Get the full scoop here

How do I exchange my Smartsuit Pro textile for a different size?

Textile Exchange Policy

If you have purchased a Smartsuit Pro and found that you require a different size textile, you are welcome to return your textile to us within the 30-day return period (counting from the delivery date). After this point you will be required to purchase an additional textile for your Smartsuit.

Please be aware that the textile must be received in good condition. If the textile is damaged or has wear and tear, the replacement textile will be billable. 


Cost

Rokoko do not cover the cost of shipping the original textile back and subsequent shipping of the replacement textile. 

The cost of shipping the original textile back to us varies depending on the country of origin. 

The cost for shipping the replacement textile will be a flat fee of $50.

 


How do I arrange a textile exchange?

Please email support@rokoko.com with your order number and what you size you require. We will be more than happy to assist.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.