We understand that sometimes technical support issues can hold up a production pipeline, risking a business critical deadline. For this reason we are offering our Studio Enterprise customers the possibility to request extended weekend support or a support point of contact for a defined period of time. If you require support over the weekend or a point of contact for a specific time period, please reach out to firstname.lastname@example.org for a quote.
Expert Consultation Service
You may need help in a particular area that falls outside the scope of support. For example, you would like an expert to validate your setup, providing suggestions on how you can improve your project pipeline or assistance with rigging a character in a games engine. No Rokokian should be left behind so we are trialling a new Expert Consultation service.
You now have the ability to purchase a bucket of hours to have a member of the Rokoko team provide you with their expertise. This service is available to Studio Pro & Enterprise customers. If you would like to learn more, please share your consultation requirements by emailing us at email@example.com. Please be aware that Rokoko has the right to decline such requests if we do not have the necessary expertise to fulfil your request.
Designated Support Engineer
Studio Enterprise customers can now purchase a Rokoko Designated Support Engineer. This will be a a named, senior member of the Support team who will personally work with you to identify, troubleshoot and resolve all product related issues you may encounter. If you would like to know more, please email firstname.lastname@example.org.