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Summary
The Smartsuit Pro is a powerful piece of kit but what does it mean when a sensor or hub are a certain colour? Sometimes it can be an indicator of a hardware or software connection issue. Please find a detailed explanation of each colour and what they mean below.
Smartsuit Pro Sensor colours explained
When your Smartsuit Pro sensors are in a normal state they will not be lit when powered on. The only lights that will be on during use will be that of the HUB.
| Colour | What does it mean? |
|---|---|
| RED | This indicates that the sensor is not working properly. Please reach out to support@rokoko.com for assistance. |
| BLUE | During system initialisation, the sensors light up blue before turning off. If they remain blue it means that something is wrong with the HUB. |
| GREEN | This indicates that the sensors are running in boot loader mode. If the sensors blink green, it means they are expecting a firmware update. |
Smartsuit Pro Hub colours explained
The HUB has four LEDs, three of which are used to indicate the system state. The HUB cover has a symbol for each LED which gives a hint about the functionality it represents.
There is one LED for WiFi, one for USB and a general one on the HUB-Button. We have broken down the definitions below based on the specific button it pertains to:
WiFi LED
| Colour | What does it mean? |
|---|---|
| RED | A failure has occurred while trying to connect to the network. Please look for errors in Rokoko Studio and reach out to support@rokoko.com if further assistance is required. |
| BLUE | The system is working properly and connected to an access point in the 2.4GHz band |
| GREEN | The system is working properly and connected to an access point in the 5GHz band |
USB LED
| Colour | What does it mean? |
|---|---|
| LIGHT IS OFF | The USB interface is not connected |
| BLINKING BLUE | This is normal behaviour, blinking colour depends on the frequency |
| BLINKING GREEN | This is normal behaviour, blinking colour depends on the frequency |
HUB BUTTON LED
| Colour | What does it mean? |
|---|---|
| RED | There is a problem communicating with some of the sensors |
| BLUE | The system is fully functional but the HOST IP is not reachable. This means also that Rokoko Studio does not see the suit |
| GREEN | Everything is working perfectly and Studio should be receiving data from the suit |
| LIGHT IS OFF | This could indicate that the CPU is dealing with WiFi issues. Sometimes it happens that a bad network configuration makes the system get stuck for a while. If the system does not get back to normal there is likely a hardware issue so please reach out to support@rokoko.com for assistance. |
Please be aware that each Smartsuit Pro comes with a 1 year warranty so if you spot a hardware issue or require assistance, please raise a support ticket with us by clicking Home and 'New Support Ticket' or emailing us at support@rokoko.com. Make sure to let us know the Rokoko Order number to help speed up the resolution process.