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Summary

Smartsuit Pro Sensor colours

Smartsuit Pro Hub colours


Summary


The Smartsuit Pro is a powerful piece of kit but what does it mean when a sensor or hub are a certain colour? Sometimes it can be an indicator of a hardware or software connection issue. Please find a detailed explanation of each colour and what they mean below.



Smartsuit Pro Sensor colours

When your Smartsuit Pro sensors are in a normal state they will not be lit when powered on. The only lights that will be on during use will be that of the HUB.


ColourWhat does it mean?
REDThis indicates that the sensor is not working properly. Please reach out to support@rokoko.com for assistance.
BLUEDuring system initialisation, the sensors light up blue before turning off. If they remain blue it means that something is wrong with the HUB.
GREENThis indicates that the sensors are running in boot loader mode. If the sensors blink green, it means they are expecting a firmware update.




Smartsuit Pro Hub colours


The HUB has four LEDs, three of which are used to indicate the system state. The HUB cover has a symbol for each LED which gives a hint about the functionality it represents.

There is one LED for WiFi, one for USB and a general one on the HUB-Button. We have broken down the definitions below based on the specific button it pertains to:


WiFi LED


ColourWhat does it mean?
REDA failure has occurred while trying to connect to the network. Please look for errors in Rokoko Studio and reach out to support@rokoko.com if further assistance is required.
BLUEThe system is working properly and connected to an access point in the 2.4GHz band
GREENThe system is working properly and connected to an access point in the 5GHz band



USB LED


ColourWhat does it mean?
LIGHT IS OFFThe USB interface is not connected

BLINKING BLUE This is normal behaviour, blinking colour depends on the frequency
BLINKING GREENThis is normal behaviour, blinking colour depends on the frequency



HUB BUTTON LED


ColourWhat does it mean?
REDThere is a problem communicating with some of the sensors
BLUE The system is fully functional but the HOST IP is not reachable. This means also that Rokoko Studio does not see the suit
GREENEverything is working perfectly and Studio should be receiving data from the suit
LIGHT IS OFFThis could indicate that the CPU is dealing with WiFi issues. Sometimes it happens that a bad network configuration makes the system get stuck for a while. If the system does not get back to normal there is likely a hardware issue so please reach out to support@rokoko.com for assistance.



Please be aware that each Smartsuit Pro comes with a 1 year warranty so if you spot a hardware issue or require assistance, please raise a support ticket with us by clicking Home and 'New Support Ticket' or emailing us at support@rokoko.com: