Create ticket
Welcome
Login  Sign up

What do the Smartsuit Pro Hub and Sensor colours mean?

Summary

The Smartsuit Pro is a powerful piece of kit but what does it mean when a sensor or hub are a certain colour? Sometimes it can be an indicator of a hardware or software connection issue. Please find a detailed explanation of each colour and what they mean below.

Smartsuit Pro Sensor colours explained

When your Smartsuit Pro sensors are in a normal state they will not be lit when powered on. The only lights that will be on during use will be that of the HUB.

Colour
What does it mean?
RED
This indicates that the sensor is not working properly. Please reach out to support@rokoko.com for assistance.
BLUE
During system initialisation, the sensors light up blue before turning off. If they remain blue it means that something is wrong with the HUB.
GREEN
This indicates that the sensors are running in boot loader mode. If the sensors blink green, it means they are expecting a firmware update.

Smartsuit Pro Hub colours explained

The HUB has four LEDs, three of which are used to indicate the system state. The HUB cover has a symbol for each LED which gives a hint about the functionality it represents.

There is one LED for WiFi, one for USB and a general one on the HUB-Button. We have broken down the definitions below based on the specific button it pertains to:

WiFi LED

Colour
What does it mean?
RED
A failure has occurred while trying to connect to the network. Please look for errors in Rokoko Studio and reach out to support@rokoko.com if further assistance is required.
BLUE
The system is working properly and connected to an access point in the 2.4GHz band
GREEN
The system is working properly and connected to an access point in the 5GHz band

USB LED

Colour
What does it mean?
LIGHT IS OFF
The USB interface is not connected

BLINKING BLUE 
This is normal behaviour, blinking colour depends on the frequency
BLINKING GREEN
This is normal behaviour, blinking colour depends on the frequency

HUB BUTTON LED

Colour
What does it mean?
RED
There is a problem communicating with some of the sensors
BLUE
The system is fully functional but the HOST IP is not reachable. This means also that Rokoko Studio does not see the suit
GREEN
Everything is working perfectly and Studio should be receiving data from the suit
LIGHT IS OFF
This could indicate that the CPU is dealing with WiFi issues. Sometimes it happens that a bad network configuration makes the system get stuck for a while. If the system does not get back to normal there is likely a hardware issue so please reach out to support@rokoko.com for assistance.

Please be aware that each Smartsuit Pro comes with a 1 year warranty so if you spot a hardware issue or require assistance, please raise a support ticket with us by clicking Home and 'New Support Ticket' or emailing us at support@rokoko.com. Make sure to let us know the Rokoko Order number to help speed up the resolution process.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.