Return Policy
Yes, we have a 30-day return policy (counting from the delivery date) so you can order a Smartsuit and play around with it for 30 days before you finally choose whether to keep it or send it back to us for a full refund.
The only condition is that there should not be any visible wear and tear marks on the product.
Returns and refunds do not apply to the "Virtual Production Kit" product (Valve base stations).
Cost
The cost of shipping the suit back will be at the customer's expense. It usually varies between $50 and $150 depending on the country of origin.
Please reach out to us at support@rokoko.com with your order number and we will be happy to assist.