In some situations the Hub ID of the Smartsuit Pr may be erased or not set correctly. This doesn't affect the performance of the suit or the communication with Rokoko Studio, but it will cause issues if:

  • You have two Smartsuit Pro's with the same issue, this will cause conflicts in Rokoko Studio. 

  • You will not be able to use it with the Unreal Plugin.

To fix this, simply connect your Smartsuit Pro to your computer with a usb-c cable, then, under the Wifi settings panel, click on the double crossing arrow icon (first line of the Wifi settings panel) to give you Smartsuit Pro an ID.