Create ticket
Login  Sign up

Magnetic Interference

We made a 5' radius around the capture area but are still getting the "yellow" indicator lights on most (if not all) of the sensors. Is there anything we are overlooking that may be causing the interference? Getting so much jitter and drifting that we are at a bit of a standstill.

2 people have this question
  • Hi Patrick,

    A support ticket was created around a month ago with some requests for information. The case has since been closed due to inactivity but if this is still an issue please let me know and we will be happy to reopen the case. 

    We will also be sure to share any resolution here so others can benefit from the information :)

  • Same here, I've made sure there is no electronic devices around me within 1 meter, but like usually 80~100% of sensors are with yellow indicators.

    Is it my Wi-Fi router too slow? I've run a network speed test and it could go up to around 100-210 mbps, not sure if it's relevant.

  • Hi Adrian,

    I have create a support ticket on your behalf. You should receive an email notification. The team will require more information about your specific set up in order to help troubleshoot and identify the root cause. 


  • Hey there,

    I'm trying to test the suit, but no matter where I take the laptop and the rounter (inside, outside) I'm getting 90% of yellow sensors and very poor performance. I've made space for the suit (minimum 1.5 mts without electronics or large metal objects. No sure how to improve.


  • Hi Esteban,

    I have created a support ticket for this to rule out any potential hardware issues. Performance should not be this poor given the environment. A member of the support team will be in touch :)

  • I'm having the exact same issue. Just tested my suit for the first time, restarted a couple times and no matter what it's always 90% - 100% yellow. Could you please tell me how to troubleshoot this?

  • Hi Slviz! I can see you have opened a support case with us so we will be in touch to assist :)

Login or Signup to post a comment