Troubleshoot

Windows driver issues
When you connect your Smartsuit Pro with a Windows computer, Windows will automatically install the drivers for this device which will allow you to update t...
Fri, 16 Nov, 2018 at 9:57 AM
Why am I unable to see an active Smartsuit Pro in Smartsuit Studio after applying the WiFi settings?
You know you have successfully setup and applied your WiFi settings to your Smartsuit Pro when the WiFi LED on the hub of your Smartsuit Pro is either cons...
Thu, 11 Oct, 2018 at 11:27 AM
Is Windows Firewall blocking the communication between the PC and Smartsuit?
In order to test if Windows Firewall is blocking the communication between the Smartsuit Pro and Smartsuit Studio. Open the Windows Start Menu and type in...
Fri, 4 May, 2018 at 2:09 PM
How do I find my IP address on my PC or MAC?
In the WiFi settings applied to the Smartsuit Pro, the Receiver IP address must be set to the PC or Mac you wish to receive data from your Smartsuit Pro. ...
Thu, 11 Oct, 2018 at 11:43 AM
Is my anti-virus software blocking communication between the PC and Smartsuit?
We have seen cases where anti-virus software is blocking the Smartsuit Pro to communicate with a computer due to firewall addons inherited from the softw...
Thu, 11 Oct, 2018 at 12:32 PM
How to add a Windows Firewall rule?
In this guide we will see how we can make a firewall rule for our application to allow the Smartsuit to connect to Smartsuit Studio. The same process can be...
Fri, 4 May, 2018 at 3:44 PM
USB and Export not working in Smartsuit Studio
If you have a fresh install of Smartsuit Studio and you can't connect your Smartsuit Pro in Smartsuit Studio with USB, and the FBX export is not workin...
Fri, 4 May, 2018 at 2:17 PM