Troubleshoot

Windows driver issues
When you connect your Smartsuit Pro with a Windows computer, Windows will automatically install the drivers for this device which will allow you to updat...
Fri, 4 May, 2018 at 1:55 PM
Why am I unable to see an active Smartsuit Pro in Smartsuit Studio after setting up WiFi?
You have successfully setup your WiFi and the WiFi LED is either constantly blue or green at this stage, if the LED is red, you should not proceed any furth...
Fri, 4 May, 2018 at 2:05 PM
Is Windows Firewall blocking the communication between the PC and Smartsuit?
In order to test if Windows Firewall is blocking the communication between the Smartsuit Pro and Smartsuit Studio. Open the Windows Start Menu and type in...
Fri, 4 May, 2018 at 2:09 PM
How do I find my IP address? PC and MAC
The Receiver IP address must be set to the PC you wish to receive data from your Smartsuit Pro. 1. PC (windows) To find the IP address of your Windo...
Fri, 15 Jun, 2018 at 3:26 PM
Is my anti-virus software blocking communication between the PC and Smartsuit?
We have experience with anti-virus software blocking communication due to firewall addons inherited from the software.  Following software has been reporte...
Fri, 4 May, 2018 at 2:11 PM
How to add a Windows Firewall rule?
In this guide we will see how we can make a firewall rule for our application to allow the Smartsuit to connect to Smartsuit Studio. The same process can be...
Fri, 4 May, 2018 at 3:44 PM
USB and Export not working in Smartsuit Studio
If you have a fresh install of Smartsuit Studio and you can't connect your Smartsuit Pro in Smartsuit Studio with USB, and the FBX export is not workin...
Fri, 4 May, 2018 at 2:17 PM