If you are trying to upgrade your Smartsuit Pro's firmware through the Smartsuit Studio by following the steps described in this article, but the upgrade fails for some reason, then:

  • Disconnect the your Smartsuit's hun from the USB-C cable and also disconnect the battery, so that the Smartsuit is completely turned off. 
  • Now connect the battery again and a few seconds later connect the USB-C cable between the hub and your computer again. 
  • Go through firmware upgrade again.

Should this not work, please reach out to us on the chat (click on the red button at the bottom right corner of this window) and we will try and troubleshoot your issue right away :)